DISTANCE SALES AGREEMENT
ARTICLE 1 – SUBJECT OF THE AGREEMENT
The subject of this Agreement is to determine the legal rights and obligations of the parties under Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product whose features and price are specified on the website.
ARTICLE 2 – SELLER
Reyhan Gülşen / Rareaofficial.com
ARTICLE 3 – BUYER INFORMATION
The Buyer refers to all real and legal persons who place an order for products through raraeofficial.com, operated under Reyhan Gülşen.
The contact and delivery information provided by the Buyer during the order process shall be taken as the basis.
Hereinafter, the Buyer may also be referred to as the “Buyer” or the “Customer”.
ARTICLE 4 – SUBJECT OF THE AGREEMENT AND PRODUCT INFORMATION
The basic information regarding the product announced on the website, including its type, quantity, brand/model, color, and sales price, may be updated by the SELLER without prior notice.
The details presented to the Buyer may vary depending on stock availability and market conditions.
ARTICLE 5 – GENERAL PROVISIONS
5.1. The BUYER declares that they have read and been informed about the basic characteristics of the product, the sales price, the payment method, and the preliminary information regarding delivery, and that they have given the necessary confirmation electronically.
5.2. The product subject to this Agreement shall be delivered to the BUYER or to the person/institution at the address indicated by the BUYER within the period specified in the preliminary information, depending on the distance of the BUYER’s residence, provided that the legal period of thirty (30) days is not exceeded.
5.3. If the product is to be delivered to a person or institution other than the BUYER, the SELLER shall not be held responsible if such third party refuses to accept the delivery.
5.4. The SELLER is responsible for delivering the product in a sound, complete condition, in accordance with the order, and together with any warranty certificate and user manuals, if applicable.
5.5. In order for the product to be delivered, this Agreement must be approved and the product price must be paid. If the payment is not made or is cancelled by the bank, the SELLER’s delivery obligation shall cease.
5.6. If, after delivery, the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized use of the BUYER’s credit card, the BUYER is obliged to return the product to the SELLER within three (3) days, with shipping costs borne by the BUYER.
5.7. If the SELLER cannot deliver the product within the legal period due to force majeure events beyond its control, adverse weather conditions preventing transportation, interruption of transportation routes, or other unexpected circumstances, the SELLER is obliged to notify the BUYER of such delay.
In such case, the BUYER may choose one of the following options: cancel the order entirely, request replacement of the product with an equivalent product if available, or postpone the delivery period until the preventing circumstance is removed.
If the BUYER exercises the right of cancellation, the SELLER shall take the necessary steps before the bank within seven (7) days to cancel the credit card transaction and refund the payment. Once the transaction is completed, the BUYER shall be informed by e-mail.
The SELLER shall not be held legally responsible for delays or reflection periods arising from the banking system.
5.8. If the product delivered to the BUYER and/or the person/institution designated for delivery is defective or faulty, the product must be sent to the SELLER by the BUYER within seven (7) days from the delivery date for repair or replacement.
In this case, shipping costs shall be covered by the SELLER. If the seven (7) day period expires, the BUYER is obliged to return the product received in order to initiate the warranty or replacement process.
5.9. This Agreement shall become effective once it has been approved electronically by the BUYER and the membership/order procedures have been completed, and once it reaches the SELLER’s records at Zuhuratbaba Mahallesi, Turanlı Sokak, No: 8, Apartment: 27, Bakırköy / Istanbul.
ARTICLE 6 – RIGHT OF WITHDRAWAL
6.1. The BUYER has the right to withdraw from this Agreement within seven (7) days from the date on which the product is delivered to the BUYER or to the third party/person/institution designated as the delivery address.
In order for this right to be valid, the BUYER must notify the SELLER by fax or e-mail within the specified period, the packaging of the product must remain intact, and the product must not have been used.
6.2. In the event that the right of withdrawal is exercised, the original sales invoice must be returned together with a copy of the cargo delivery report proving that the product delivered to the BUYER or the third party has been sent back to the SELLER.
Within seven (7) days following the receipt of these documents by the SELLER, the refund process shall be initiated before the bank for the return of the product price to the BUYER’s payment method.
The SELLER shall not be held responsible for any delays or disruptions arising from the banking system.
6.3. Pursuant to tax legislation, if the original sales invoice is not returned, VAT and other legal obligations cannot be refunded. Shipping costs arising from return transactions shall be borne by the BUYER.
6.4. The right of withdrawal does not apply to software and programs, single-use materials, copyable content, perishable goods, or products that are at risk of expiration.
For cosmetics, stationery consumables such as toner and cartridges, and all types of personal care products, returns are accepted only if the packaging has not been opened and the product has not been tested or used.
ARTICLE 7 – COMPETENT COURT
In any dispute arising from the implementation of this Agreement, Consumer Arbitration Committees shall be authorized within the legal monetary limits determined annually by the Ministry of Trade, and Consumer Courts located in the place of residence of the BUYER or the SELLER shall be authorized for amounts exceeding these limits.
If the order is digitally approved through the website, the BUYER shall be deemed to have read all provisions of this Agreement completely and to have accepted all terms and conditions contained herein.